Overview

Company Description

The Home Depot is the world’s largest home
improvement retailer with nearly 400,000 orangeblooded associates and more than 2,200 stores in
the U.S., Canada and Mexico.
The typical store today averages 105,000 square feet
of indoor retail space, interconnected with an
e-commerce business that offers more than one
million products for the DIY customer, professional
contractors, and the industry’s largest installation
business for the Do-It-For-Me customer

What to Expect
On a day-to-day basis, businesses can expect to participate in the following activities:
• Home Depot – General Information Center (GIC) serves as the transfer hub and information
Inbound sales, customer service and store support
• Assisting customers with product questions
• Placing new orders
• Handling existing orders – returns/ replacements
• Provide store specific support
• Contacting vendors for shipping information

Capabilities of Top Performing Service Partners for this Program
• Displays patience, empathy, a unique ability to manage stress, the ability to work
under pressure and adapt to adverse situations
• Provides knowledgeable, friendly and eloquent customer service
• Experience working with users to identify the best solution