Overview

Company Description

Comcast Cable is one of the nation’s largest video,
high-speed Internet and phone providers to
residential customers under the XFINITY brand. With
Xfinity, Comcast delivers the best in TV, Internet,
voice, mobile, and home management, all working
together to give customers instant access to the
things that matter most – anywhere, anytime.

What to Expect
On a day-to-day basis, Service Partners can expect to participate in the following activities:
• Customers will be calling in because they have a problem with their services
• Help resolve the problem utilizing Comcast tools and troubleshooting guides on the first
attempt
• Delivering the best in-home experience for customers
• Ensuring they understand the value of their products and services
• Assist Comcast customers with billing or video technical repair inquiries
• Review, analyze and respond to customers’ billing inquiries
• Resolve customers’ open issues or questions
• Troubleshoot technical issues
• Determine business offerings that the customer does not currently have and make the
appropriate sales offer to upgrade and add on to their service